Director, Operational Technology and Business Intelligence
Req Id: 429744
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Summary
We are seeking a strategic and forward-thinking leader to drive the evolution of our Operations Technology and Business Intelligence capabilities. In this role, you will own and deliver a multi-year technology and data roadmap that enables scalable, data-driven operations. You will play a critical role in transforming customer operations by leveraging advanced platforms, cloud technologies, and actionable insights—enhancing customer experience while driving efficiency and innovation. This position requires a strong mix of technical expertise, business acumen, and people leadership.
Key Responsibilities
- Strategy & Leadership
o Own and execute a multi-year roadmap for Operations Technology and Business Intelligence aligned with enterprise transformation goals
o Translate technology investments into measurable business outcomes and communicate effectively with senior leadership
o Lead, coach, and develop a high-performing organization - Operations Technology
o Oversee key operational platforms (e.g., AgentSuite, CCaaS, and other proprietary/external solutions) supporting large-scale customer operations
o Evolve architecture and technology strategies in partnership with internal and external stakeholders
o Drive innovation and modernization to enable more agile, efficient, and customer-centric operations - Business Intelligence & Data
o Lead the development of advanced analytics and business intelligence capabilities
o Deliver actionable insights and tools that improve operational performance and customer experience
o Champion a data-driven culture across the organization - Partnerships & Governance
o Manage strategic vendor and partner relationships to maximize value and innovation
o Collaborate cross-functionally to align priorities and drive consistent execution across teams
o Ensure strong project delivery, governance, and change management practices
Critical Qualifications
• Passion for using technology and data to transform customer operations
• Experience leading software development lifecycles and analytics/reporting functions
• Proven ability to lead and scale teams of developers, BI specialists, and data analysts
• Hands-on experience with cloud technologies, ideally GCP (BigQuery, Vertex AI, Cloud Run, Cloud SQL)
• Strong understanding of modern, scalable cloud architectures
• Demonstrated success delivering complex solutions on time and within budget
• Exceptional stakeholder management and executive communication skills
• Strong business acumen in a fast-paced, competitive environment
• Proven experience in project and change management
• Bachelor’s degree (or higher) in Engineering, Software Development, or a related field
• Minimum 5+ years’ experience in strategy, engineering, analytics, consulting, or related fields
• Minimum 5+ years’ experience in people leadership
Preferred Qualifications
• Experience in software development, business intelligence, or AI/ML
• Cloud migration and operations experience
• Telecommunications industry experience (wireline/wireless)
• Familiarity with modern BI tools and frameworks
• Experience supporting call center/contact center environments, including workforce management and performance metrics
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/22/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.