Director, Technology Services Strategy & Planning

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

Join Bell’s Technology Services team and help us reimagine the future of customer, channel, and employee experiences through innovation. We are partnering with world-class technology leaders—including Google, ServiceNow, and Salesforce—to unlock cutting-edge platform capabilities, embed AI across our operations, and boost our agility. We are looking for a customer and technology obsessed leader who can drive our Technology Services strategy and planning function.

Key Responsibilities

As Director, Technology Services Strategy & Planning, you will play a critical role in defining and driving our technology vision through leadership of the following functions:

• Strategic Planning
  • Lead bi-annual strategic planning cycles and deep dives, with outputs for C-suite leaders
  • Drive cross-functional development, execution and optimization of Bell's Technology Services team strategy
  • Define and scale AI-first ways of working and solutions within and across teams
  • Lead ongoing cultural transformation across Bell

• Executive Planning
  • Develop EVP & SVP presentations for internal strategy reviews and annual board meetings
  • Consult on range of other executive materials

• Stakeholder Management & Team Leadership
  • Effectively communicate and collaborate with senior management, business unit leaders, and other stakeholders to ensure alignment on strategic priorities
  • Lead, mentor, and develop a high-performing team of strategists and advisors
  • Foster a collaborative and innovative team environment

What will you bring?

• Growth Mindset: You believe in continuous learning, improvement, and adaptability. You embrace challenges and view setbacks as opportunities for growth
• Technology Expertise: Demonstrate a strong understanding of and willingness to learn about digital technologies and platforms, with experience in Salesforce, ServiceNow, Google, and/or AI preferred.
• Customer Focus: You are passionate about delivering exceptional customer experiences.
• Problem-Solving: You excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions.
• Strong Communication: You possess excellent written and verbal communication skills, with a meticulous attention to detail and ability to drive consensus on proposed solutions.
• Analytical Mindset: You thrive on identifying areas for improvement, possess strong analytical skills, and are comfortable working with large datasets.
• Adaptability: You embrace ambiguity and can confidently present recommendations for next steps.
• Organization & Time Management: You are highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy.

Critical Qualifications

• Bachelor's degree in business administration, engineering, or a related field; MBA preferred.
• 8+ years of experience in technology strategy, management consulting, or a related field.
• Proven experience developing and implementing successful technology strategies.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Excellent project management and change management skills, ideally in large-scale transformation
• Experience leading workshops, whiteboard discussions, technology roadmaps, and customer consultations
• Bilingualism is an asset (English and French)