Manager, Business Intelligence

Date: Aug 7, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 238206 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

The Customer Operations team is a fast paced, dynamic, customer focused team which also strives to accelerate professional growth and development through career mobility. Within the Customer Operations Business Intelligence team, our people are empowered to make big things happen and are supported by growth, training and personal development opportunities. Being at the forefront of strategy, planning and execution, we are always in need of talented people who like to get things done. As a member of our team, you will have endless opportunities to partner with other like minded high-energy professionals that are passionate about contributing to Bell’s goal to be recognized by customers as Canada’s leading communications company.

 

We are looking for a passionate leader to take on the role of Manager, Business Intelligence to lead the effort in growing the business intelligence capabilities within our practice. The ideal candidate will have in depth knowledge of data visualization, data mining, and reporting techniques to drive the delivery of actionable marketing insights.

 

Primary Responsibilities:

  • Lead a team of analyst professionals that support the analytic needs of the loyalty and retention organization
  • Consult with our business partners to transform business needs and challenges into data and analytical requirements
  • Analyze data to create actionable insights to better understand and identify customer behaviour, churn and loyalty opportunities
  • Foster innovation through the exploration of new tools to build out the customer experience analytics roadmap
  • Drive the conversation around acquiring new data assets to drive the 360 view of our business
  • Develop self-serve reporting and dashboards

 

Mandatory Qualifications:

  • Bachelor’s Degree in Mathematics, Computer Science, or equivalent experience
  • Minimum of 3 years of practical hands on experience with SQL and data visualization
  • Self-motivated team player with a strong work ethic and the ability to multi-task with changing priorities
  • Strong analytical and problem-solving skills
  • Excellent oral and written communication skills
  • Proven ability to translate business requirements into technological solutions/capabilities
  • Ability to present ideas and recommend solutions to an executive audience (development of presentations, demonstrations, proposals, etc.)

 

Preferred Qualifications:

Experience in the following areas would be considered an asset:

  • Customer segmentation and analytics experience supporting a marketing organization
  • In-depth knowledge of the Bell BI360 data environment
  • Delivering projects in a consulting services firm
  • Data extraction, transformation and load
  • Other BI tools, such as Tableau and MicroStrategy

 

Skills/Personal Traits:

  • Solid interpersonal skills with the proven ability to work with minimal guidance
  • Demonstrated team skills and experience working with client teams
  • Responsiveness
  • Planning and organizing skills
  • Flexibility and adaptability to ambiguity
  • Client and quality focused
  • Problem-solving skills

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

 

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Please note that you may be required to submit your current Performance Review rating to the hiring leader during the recruitment process.

 

 

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills || Canada : Quebec : Dorval 
Application Deadline: 08/21/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Toronto

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