Manager, Project Delivery, Field Services

Date: Jan 9, 2019

Location: Toronto, ON, CA

Company: Bell

Req Id: 228623 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.



The Shared Services group is currently seeking a dynamic, high performing individual who possesses a solid background in Field Services, Analytics and Project Delivery to join our team. Strategy Advisory Board (SAB) is a newly created function within Shared Services that will play a critical role in shaping the long term strategic vision for Field Services at Bell through the creation and management of strategy execution plans. 


The candidate will act as a Project Delivery Leader by executing selected projects/programs either within the Strategy Advisory Board portfolio or other high priority projects within our overall IT or other programs. The individual must possess a solid foundation in project delivery / execution. This is an opportunity to develop and demonstrate project and people management skills by taking a leadership position on high-visibility initiatives delivering measurable value to the organization.


Your main responsibilities will include:

  • Acts as Project Delivery Lead for key projects/initiatives within the SAB or for other Shared Services programs
  • Manages, collaborates and consults with various levels of leadership to identify opportunities and develop strategies to operationalize strategic initiatives
  • Create business cases and assessments to determine impacts for different projects
  • Gather requirements that deliver a user focused solution for tools and processes
  • Establish process maps, Current Mode of Operation (CMO) / Future Mode of Operation (FMO) and drive changes
  • Build relationships with external departments, working collaboratively in a team environment with colleagues and senior client leadership


Critical qualifications/competencies:

  • Strong project management and leadership skills; PMP designation preferred
  • Ability to manage moderate to high complexity projects throughout project lifecycle; must demonstrate intellectual curiosity and comfort navigating ambiguity with strong analytical & problem solving skills
  • Experience in developing and managing business requirements
  • Interest and experience in driving change and building change/communication plans
  • Strong relationship management skills and ability to influence and earn trust of a diverse group of stakeholders
  • Strong aptitude to recognize opportunities for improvement and take appropriate action
  • Results-driven individual who is able to grasp and communicate complex ideas
  • Solid oral and written communication and presentation skills
  • Strong MS Office skills, particularly Excel and PowerPoint
  • University degree
  • Field Services experience is an asset
  • Proficient in dealing with IT teams, concepts and systems


Working Conditions:

  • Travel as required
  • Off normal hours (evening and weekends) at times


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 01/23/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

Created: CanadaON, Toronto

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