Product Manager

Date: Nov 16, 2018

Location: Toronto, ON, CA

Company: Bell

Req Id: 218692 


Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.  

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace.  The team provides customers with amazing new technologies such as Bell Fibe TV, Bell Internet, Bell Satellite TV and Bell Home phone, local and long distance services.


The Product team within BRSB is at the forefront of new product innovation and enhancements to Bell’s TV and Internet services.  Our goal is to continue to have the best telecommunications services in Canada, from a customer perspective, and this team is critical in that mission for Bell. 

Working in a dynamic, fast-paced environment, the chosen candidate must have a deep understanding of, and be an advocate for, our customers across the country. Activities will include new product introductions, product and service enhancements, competitive benchmarking and analysis, product lifecycle management and business planning & analysis activities. The successful candidate will drive the product vision while ensuring a flawless customer experience; aggressively delivering projects on time and on budget, to maintain our competitive advantage. She/he will be a key interface between Bell’s various commercial, front-line, and back-office teams, while maintaining concise updates for the executive team.  This role requires leadership, maturity, and solid business acumen and a deep-seated impulse to sweat the details of our products and projects – all to ensure amazing experiences for our customers.


Job Duties/ Accountabilities:

The Product Manager will report to a Senior Product Manager within the BRSB Product Management organization. Deliverables will include:

  • Leading the creation of new TV features, as the Product Owner, within a team using Agile practices.
  • Deciding what features do and don’t go into our products, based on an understanding of what our customers need.
  • Aligning stakeholders across the company as new products are introduced and as existing products are updated.
  • Executing flawlessly on projects, by building the right features for our customers and launching them quickly into the market.
  • Chasing down every opportunity to solve problems for our customers when product issues occur.
  • Keeping an eye on our traditional and emerging competitors, and updating the organization when market changes occur.
  • Providing input into business cases to identify the business reasons for pursuing product initiatives.
  • Summarizing conclusions and recommendations in concise and compelling documents for presentation to executives. 
  • Managing the product lifecycle across your product portfolio.


Critical Qualifications/ Competencies

  • A university degree, ideally in engineering or business.
  • Prior experience in building solutions to meet customer needs.
  • Previous experience in product development or product management, ideally in the fields of telecom or home entertainment.
  • Excellent problem solving skills and track record of strong analytical capabilities.
  • Ability to multi-task and quickly adjust to changing priorities, with proven organizational and project management skills.
  • Superior attention to detail and execution skills, with an ability to take initiative and get the job done.
  • Proven ability to learn and understand new technologies.
  • Strong interpersonal and communication skills.


Preferred Qualifications/Competencies:

  • An MBA is a strong asset.
  • Prior UI/UX development experience.
  • Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures.
  • Experience with Scrum or other Agile development methodologies.

    ***Earn $1500 if you refer a qualified candidate who is not a current Bell employee for this job opening and they are hired and work for Bell for a minimum of 3 months****


Bilingualism is an asset (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Quebec : Verdun
Application Deadline: 12/31/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaON, Toronto

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