Project Manager, Artificial Intelligence and Machine Learning

Date: May 8, 2019

Location: Toronto, ON, CA

Company: Bell

Are you ready to grow your career by taking on a new role at Bell? We always look for qualified internal applicants within our own team to support their development.  


Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. Our Customer Operations team is responsible for strategy, design and delivery of tools and processes to facilitate high performance in customer experience and revenue. Part of the Customer Experience, Design and Delivery (D&D) team, the Specialist will report into the Senior Manager AI & ML.


Key Responsibilities:

  • Design the strategy and roadmap for Artificial Intelligence / Machine Learning at Bell
  • Partner with Business Intelligence teams, IT, and Operations to design and deliver ML/AI based solutions including:
  • Predicting future customer behaviour
  • Triggering proactive corrective action to the network or customer equipment
  • Virtual assistants
  • Identify and prioritize key areas of the business where AI and ML solutions can drive significant business benefit.
  • End-to-end project ownership from analysis, to strategy design and implementation
  • Engage and influence senior leaders through all project phases to ensure alignment and adoption of deliverables
  • Stay current with advancing technologies in the AI/ML space and how it’s being used in relevant industries


Core Competencies:

  • Business acumen – identify opportunity areas and business benefits. Tendency to focus on highest priorities based on ease of implementing and total value delivered.
  • Work in a team – work collaboratively with BI, IT and Operations and cultivate/ sustain relationships to successfully deliver solutions
  • Critical thinking skills – understand technical constraints and limitations, design solutions accordingly
  • Project management skills – ability to deliver in ambiguous or complex situations
  • Communication skills – able to deal with multiple levels in the organization, including team members, vendors with an ability to adapt communication style as needed for the audience


Desirable, but not required:

  • Bachelor’s degree in Business, Engineering, or Mathematics
  • Experience with SQL/SAS, or other coding languages



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills 
Application Deadline: 05/22/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto

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