Project Management

Project Manager, Small Business and Corporate Client Experience

Req Id: 253592 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

As part of the Small Business and Corporate Client Experience team, the Project Manager will report into the Senior Manager and be accountable for defining and delivering on the customer operations roadmap for our Small Business and Corporate clients.

 

This role entails end-to-end involvement in problem definition and analysis, solution design, execution and monitoring. The successful candidate needs to be capable of developing implementation strategies and delivering results with multiple cross-functional stakeholders.

 

Job Duties/Responsibilities:

  • Lead the design and delivery of projects involving business case building, solution design and implementation, change management, and post launch monitoring
  • Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, meeting all project requirements and deliverables
  • Regularly present project updates and plans to VP and SVP level audiences
  • Use critical thinking and analytical skills to identify and prove viability of new initiatives which improve customer experience, enhance processes or systems, or create operational efficiencies
  • Engage and build strong relationships with project sponsors and stakeholders to understand their goals and instill confidence to ensure alignment to capital roadmap and adoption of solutions
  • Support the Senior Manager in articulating the capital roadmap to the senior leadership team

 

Critical Qualifications/Competencies:

  • Strong problem solving skills and able to develop an approach to decision making
  • Self-motivated, action-oriented and demonstrated ability to deliver results
  • Highly organized and able to manage multiple priorities simultaneously
  • Excellent communication skills; clear and concise verbal and written communication style, able to effectively communicate, influence and present at all levels
  • Flexible and resilient; able to adapt in a competitive environment where priorities shift frequently
  • Team oriented and possessing excellent leadership skills
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Project, etc.)
  • Project management skills and experience considered an asset

 

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Ontario : Don Mills || Canada : Quebec : Verdun 
Application Deadline: 07/06/2020 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaON, Toronto

 

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