Salesforce Admin
Req Id: 429593
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.
At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.
Summary
The Salesforce Administrator is responsible for the day-to-day support, administration, and continuous improvement of the Salesforce platform. This role partners closely with business units to deliver scalable solutions, enhance system performance, and drive user adoption.
Key Responsibilities
Salesforce Support & User Enablement
- Provide day-to-day Salesforce support, including user assistance and training, ensuring a high level of service delivery
- Triage incoming tickets and requests, effectively prioritizing work to meet established service level agreements (SLAs)
- Take full ownership of requests and issues from intake through to resolution, ensuring timely and high-quality outcomes
- Respond to inquiries promptly while keeping stakeholders informed and appropriately engaged throughout the process. Provide day-to-day Salesforce support, including user assistance and training
- Act as a liaison between technical teams, business units, and external vendors
- Troubleshoot and resolve issues independently or in collaboration with third-party partners
Salesforce Administration & Development
- Administer and enhance the Salesforce platform through configuration of custom objects, fields, validation rules, flows, and automation
- Design and manage data models, ensuring data integrity, system scalability, and appropriate security (profiles, roles, sharing rules)
- Develop and maintain reports and dashboards; provide training and enhancements based on business needs
- Support integrations, perform data analysis using SOQL/SQL, and proactively monitor system performance for optimization opportunities
- Evaluate Salesforce releases, recommend improvements, and contribute to documentation, knowledge base, and change management activities
Project Delivery & Continuous Improvement
- Contribute to the design, development, and implementation of Salesforce solutions across multiple initiatives
- Develop and execute test plans; support user acceptance testing (UAT)
- Deliver training and promote best practices to increase user adoption
- Collaborate with stakeholders to validate requirements and ensure successful delivery
- Manage multiple projects and priorities in a fast-paced, agile environment
Critical Qualifications
- Degree in Information Technology, Management Information Systems, or equivalent experience
- Salesforce Administrator certification (required)
- Salesforce Platform Developer I and/or Agentforce Specialist certification (asset)
- Strong hands-on experience with Salesforce administration; development experience (Apex, LWC) is an asset
- Proficiency in SOQL and SQL for data querying and analysis
- Experience with CRM Analytics (CRMA) and third-party integrations is considered an asset
- Solid understanding of change management, project delivery, and process improvement principles
Preferred Qualifications
- Strong analytical and problem-solving skills with high attention to detail
- Self-starter with a high level of ownership and accountability
- Ability to manage competing priorities and perform under pressure
- Effective communicator with strong interpersonal and stakeholder management skills
- Collaborative mindset with the ability to influence and drive outcomes
- Adaptable and comfortable working in a dynamic, agile environment
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/03/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.