Security Operations Analyst

Summary

We are seeking a Security Operations Analyst to join our 24x7x365 Managed Security Operations (MSO) team as a Level 2 operations and incident responder. This role involves responding to security alerts, managing and configuring security devices, and troubleshooting technologies such as firewalls, VPNs, host intrusion prevention, anti‑virus/anti‑spam systems, and data loss prevention tools.

You will support a diverse client base, adapting to each client’s unique operational and contractual requirements. The role requires strong technical and operational knowledge of network security best practices and hands‑on experience across the platforms supported by MSO. You must be able to assess technology capabilities, identify gaps, and recommend improvements. As the role involves significant customer interaction, exceptional verbal and written communication skills are essential.This role is ideal for individuals with foundational cybersecurity knowledge who are looking to build hands-on experience across a range of security technologies and SOC processes.

Key Responsibilities

• Monitors, reviews and interprets security alerts and notifications and provides initial response, analysis and incident management in support of Bell managed customers
• Assesses and establishes mitigation steps to ensure appropriate incident treatment and informs both customer and management as appropriate.
• Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, identify and access programs, data loss prevention systems, anti-virus and anti-spam systems.
• Configures and maintains security devices and appliances as well as provide general knowledge and recommendations for security best practices to clients, as required.
• Adheres to strict security and authentication protocols associated when dealing with all levels of client requests
• Maintain strict adherence to security protocols and operational procedures.
• Support incident mitigation activities and follow established communication workflows

Critical Qualifications

• Completion of University or College program in Computer Network Systems or 3-5 years of equivalent industry experience in the information systems field.
• Knowledge of security operational policies, procedures, and techniques.
• Knowledge and understanding to interpret SIEM alerts and supporting technologies.
• Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies).
• Demonstrated experience troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.
• Ability to translate complex and ambiguous problems into actionable components.
• Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents.
• Network certifications such relating to Fortinet and Palo Alto technologies would be highly desirable.
• Must have working knowledge in risk assessment methods as it relates to vulnerability management.
• Understanding of PCI, ISO 27001, ITIL, and/or other compliance frameworks would be an asset