Business Intelligence

Senior Manager, Artificial Intelligence

Req Id: 252193 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


We are looking for a Sr. AI Manager who has experience leading a team of data scientists and AI practitioners. The successful candidate will manage the data science AI LABS team, and help define the team’s AI/ML roadmap. The team’s mission is to explore and find value in new tools/techniques to enhance the company’s AI strategy. In this role, you will work cross-functionally with data scientists, data engineers, and product managers across the organization.


Key responsibilities:


  • Lead a team of data scientists and AI practitioners, prioritize team tasks, and orchestrate team efforts keeping in mind the company’s IP strategy
  • Explore and evaluate new AI tools/techniques in the areas of NLP/NLU/Deep Learning/Reinforcement Learning
  • Collaborate with cross functional, agile teams of data engineers, ML experts, and project managers in solving business problems
  • Apply your experience to drive the team future AI roadmap


Required competencies


  • You have development experience with at least one general programming language (e.g. Python, C/C++, Java)
  • You have previous experience with ML frameworks (e.g. Scikit-learn, Keras, Tensorflow)
  • You are organized and agile; comfortable with ambiguity and able to prioritize and troubleshoot a variety of technical/business issues
  • You are self-motivated and can demonstrate enthusiasm via personal projects, Kaggle competitions, publications, or presentations at meetups/conferences
  • Has lead highly technical and analytical teams for 2+ years
  • Skilled communicator with a proven record of leading projects across disciplines


Do you know someone who would be perfect for this opportunity? If you refer a qualified candidate who is not a current Bell employee and they are hired, you may be eligible to receive a $1500 referral bonus!”


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 06/07/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto