Business Intelligence

Senior Manager, Machine Learning

Req Id: 252039 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


We are looking for a Senior ML Engineering Manager who has experience productionizing, maintaining, and optimizing machine learning applications. The successful candidate will manage a team of ML Engineers, and help define, build, and maintain a machine-learning-as-a-service environment at Bell. Our mission is to enable the customer operations team at Bell to iterate quickly on hypotheses, scale their experiments to enterprise datasets, and efficiently productionize highly-available, fault-tolerant machine learning applications.  In this role you will work cross-functionally with data scientists and data engineers across the organization to enable Bell to use machine learning to drive business decisions.


Key responsibilities

  • Lead a team of ML Engineers, prioritize team tasks, orchestrate team efforts keeping in mind best practices
  • Maintain and optimize infrastructure to apply machine learning methods to data sets in production environments
  • Collaborate with cross functional, agile teams of data engineers, ML experts, and project managers in solving business problems
  • Apply your experience to drive best practices in ML, data engineering, and production architecture
  • Build, automate, and maintain machine learning pipelines for training machine learning models on distributed systems
  • Use a production-first mindset to consult on project feasibility through prototyping with respect to performance, time, quality and cost


Required competencies

  • You have development experience with at least one general programming language (e.g. Python, C/C++, Java)
  • You have previous industry experience with ML frameworks (e.g. Scikit-learn, Keras, Tensorflow)
  • You have experience orchestrating a “models-as-a-microservice” architecture via Docker/Kubernetes, or other containerization and orchestration technologies
  • You are organized and agile; comfortable with ambiguity and able to prioritize and troubleshoot a variety of technical issues
  • You are familiar with CI/CD pipelines and best practices
  • You care about agile software processes, data-driven development, reliability, and responsible experimentation
  • You preferably have experience with data processing and storage frameworks like Hadoop, Spark, Redis, HBase, Kafka, etc.
  • You are self-motivated and can demonstrate enthusiasm via personal projects, Kaggle competitions, publications, or presentations at meetups/conferences
  • Over 2 years experience leading a team of ML practitioners
  • Skilled communicator with a proven record of leading projects across disciplines



Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Quebec : Montreal 
Application Deadline: 06/05/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto