Senior Manager, SW Managed Cloud

Summary

Bell is building the network that Canada runs on — and we’re not done yet. As Senior Manager, SW Managed Cloud, you won’t just manage software: you’ll architect the operating model for a brand-new team purpose-built to deliver managed cloud solutions at enterprise scale. This is a builder’s role. You’ll bring the discipline to run a rigorous engineering organization and the creative instinct to shape it from the ground up — recruiting sharp talent, forging the team’s identity, and driving outcomes that matter to Bell’s biggest customers. If you thrive where structure meets ambiguity and love leaving things better than you found them, keep reading.  

Key Responsibilities

• Define the software-managed model — Develop the conceptual framework, entities, and operating constructs that describe what “software-managed cloud” means for Bell: how services are defined, deployed, governed, and administered through software rather than human action. 
• Build the transition roadmap — Translate the model into a sequenced, prioritized roadmap that moves Bell’s cloud practice — across both private and public cloud environments — from its current automation-based foundation to a fully software-managed state. 
• Establish and own the transition plan — Define the workstreams, milestones, dependencies, and change management approach required to execute the roadmap in a live operational environment without disruption. 
• Lead execution — Drive delivery of the transition plan, leading cross-functional engineering and operations teams to implement the software-managed architecture at pace and to a high standard. 
• Establish a sound software practice — Build the engineering discipline, standards, and delivery model to develop or introduce solutions, drawing pragmatically on off-the-shelf products, custom software, and AI to solve the right problem with the right tool. 
• Audit and evolve public cloud administration — Review current practices for administrating Bell’s public cloud environments (AWS, Azure, GCP), identify gaps and inefficiencies, and define the target-state operating model aligned to the software-managed vision. 
• Establish operational standards — Define KPIs, SLOs, and reliability benchmarks that measure progress and performance across the private and public cloud estate under the new model. 
• Lead financial stewardship — Own CAPEX/OPEX planning, resource capacity, and vendor relationships in support of the transition program. 
• Champion engineering culture — Foster a team environment that values rigour, innovation, and continuous learning, integrating AI/ML tooling where it can eliminate toil and accelerate the path to software-managed operations. 
• Staff and scale the team — Recruit, onboard, and grow the SW Managed Cloud team, identifying the right mix of profiles — software engineers, cloud architects, platform specialists — to execute the transformation and sustain the target operating model.  

Critical Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Cloud Computing, or a related technical field.  
• Eight or more years of experience in cloud engineering, platform operations, or software development — with at least five years in a people leadership or management role.  
• Deep hands-on knowledge of both private cloud (OpenStack, VMware, or equivalent) and public cloud platforms (AWS, Azure, GCP) — including administration, governance, and cost management.  
• Proven experience transitioning cloud environments from automation-based to software-managed or platform-engineering-based operating models.  
• Demonstrated ability to define architectural frameworks and operating models — experience with service modelling, entity design, or platform design patterns is a strong asset.  
• Track record of building and leading software engineering or platform practices — including selecting and integrating off-the-shelf solutions, custom software development, and AI-driven tooling.  
• Demonstrated experience applying AI in architecture and software development — including the use of AI-assisted design, AI-augmented development workflows, and integration of AI/ML capabilities into platform and operational solutions.  
• Hands-on experience with AIOps, intelligent automation, or AI/ML platforms integrated into cloud operations or service management workflows.  
• Strong program leadership skills — roadmapping, sequencing complex transitions, and executing in live operational environments without service disruption.  
• Excellent communication and executive-level stakeholder management skills, with the ability to align diverse technical and business audiences around a shared vision.  
• Experience in telecommunications, large-scale enterprise IT, or regulated industries where operational continuity is non-negotiable.  
• Experience managing geographically distributed teams and strategic vendor/partner relationships.  
• Willingness and ability to report to a Bell office under a hybrid work arrangement (minimum three days per week in-office). Bilingual (English/French) is considered an asset.