Senior Technical Product Manager

Summary

Key Responsibilities

• Define Strategy & Roadmap: Own the strategy, roadmap, and evolution of the end-to-end personalization stack, defining how tools and platforms integrate to support enterprise priorities and customer outcomes. 

• Cross-Functional Leadership: Lead alignment across product, pricing, field operations, marketing, customer experience, and technology teams to prioritize initiatives, resolve trade-offs, and advance personalization use cases. 

• Translate Strategy into Execution: Convert complex business priorities into clear product requirements, functional flows, and implementation plans that guide delivery teams and support measurable business impact. 

• Drive Scalable Solution Design: Partner with enterprise architecture and solution leads to ensure solutions are scalable, governed, and consistent across digital, call center, field, and retail experiences. 

• Articulate Technical Concepts:  Grasp technical concepts/systems and communicate their functions to both technical and non-technical audiences. 

• Own Performance & Continuous Improvement: Define and monitor key product metrics, success criteria, and performance indicators to assess adoption, customer impact, and operational effectiveness, using insights to continuously refine roadmap priorities and product decisions. 

• Executive Stakeholder Management: Serve as the product lead and subject-matter expert, providing strategic updates to senior leadership on roadmap progress, risks, dependencies, and business outcomes. 

• Lead Agile Delivery: Own prioritization, backlog direction, and key Agile ceremonies to ensure business objectives, customer needs, and technical delivery remain aligned. 

• Own Omnichannel Journey Design: Lead the translation of business requirements into end-to-end customer journeys, identifying high-value moments for personalization and optimization across touchpoints. 

• Lead, Coach & Develop a Team: Provide formal people leadership to team members by setting clear expectations, coaching for growth, supporting development, fostering strong team engagement, and driving a high-performance culture aligned to business priorities. 

Critical Qualifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field. 

• 5+ years of experience in product management, technical product management, or a related technical strategy role. 

• Proven ability to lead cross-functional stakeholders with competing priorities and drive alignment on product direction, scope, and delivery. 

• Demonstrated people leadership experience, including coaching, performance management, talent development, and building engaged, high-performing teams. 

• Strong ability to break down complex systems, integrations, and business problems into scalable product strategies, actionable requirements, and clear documentation. 

• Strong product judgment, curiosity, and strategic thinking, with the ability to assess industry trends, evaluate opportunities, and make sound prioritization decisions in evolving technology environments. 

• Excellent written and verbal communication skills, with the ability to influence decisions and clearly articulate technical concepts, trade-offs, and strategy to both technical and executive audiences. 

• Demonstrated ability to work independently, manage ambiguity, and lead multiple strategic priorities effectively in a fast-paced environment. 

• Self-starter with a strong ownership mindset; comfortable leading new initiatives, shaping operating models, and defining processes from the ground up. 

Preferred Qualifications

• Deep Product Owner or Technical Product Manager experience, including roadmap development, backlog prioritization, user story definition, and leadership of cross-functional delivery teams. 

• Hands-on experience with personalization, decisioning, or customer data platforms (e.g., Salesforce Data Cloud, Salesforce Marketing Cloud, Adobe Experience Platform, or similar), including platform evaluation and capability planning. 

• Strong familiarity with omnichannel customer journeys and personalization concepts (e.g., next-best-action / next-best-offer), with experience applying them at scale across multiple channels. 

• Experience leveraging AI tools and data-driven insights to improve product decisions, streamline workflows, and enhance team effectiveness. 

• Experience establishing product success measures, tracking outcomes against goals, and using performance insights to influence senior stakeholders and refine roadmap priorities. 

• Demonstrated ability to mentor peers or junior product professionals and contribute to stronger product management practices across a team or organization. 

• Experience leading or growing product teams, with a track record of creating strong team culture, developing talent, and improving ways of working.