Strategy Specialist

Req Id: 256532 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


The Small Business Performance Management Team is seeking an innovative, creative and dynamic individual to provide data driven analysis and strategy development for the Small Business Customer Care and Sales Team. Within Bell Canada’s Customer Operations division, our team has the mandate of operational performance analytics and strategy, sales planning and performance measurement, executive deep dives as well executive reporting. This is an excellent opportunity for an individual looking to work in a high profile and challenging environment with regular executive exposure.


As part of the Small Business Performance Management Team, the individual will act as the prime for explaining operational performance for our entire business unit to the executive team and for delivery of our performance insights roadmap. This responsibility comprises identifying and communicating trends, underlying drivers and correlations, risks and opportunities regarding leading and lagging key performance indicators for ongoing business unit performance and of new programs and initiatives. Consequently, this individual will be required to build and maintain performance models and reports as well as communicate results and recommendations to executive upper management while also engaging and influencing their operational peers to drive change and improvement to those results. It also involves working with our BI and other partners to develop new insight tools and dashboards to enrich our understanding of our performance drivers.


This position calls for a flexible, business-minded individual who is focused on results. To this end, this candidate must be capable and comfortable with challenging the status quo, all while working effectively in a collaborative environment with all business units and levels.

Job Duties / Responsibilities:

  • Design, track and interpret key performance indicators and analytical models driving channel strategy and productivity
  • Recommend and establish action plans based on such indicators/models to mitigate risks and optimize channel performance
  • Prepare senior leadership team for strategy discussions, weekly, monthly and quarterly results
  • Create/maintain static and Ad-Hoc deliverables to communicate channel performance and increase channel efficiency
  • Develop and deliver an insights roadmap, developing new insight tools and dashboards to enrich our understanding of our performance drivers


Critical Qualifications / Competencies:

  • Bachelor’s degree in administration, finance, or quantitative discipline
  • Minimum 2 years of experience in analytics role with strong preference for experience in a Sales or Business Operations role with experience in forecasting
  • Excellent skills in Excel and PowerPoint
  • Demonstrated application of a wide range of analytical techniques to solve a variety of business problems
  • Communication (spoken and written) skills suitable for executive audience
  • Deadline driven with excellent project and time management skills


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: regular - full Time 
Job Location: Canada : Newfoundland : St. John's || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Verdun 
Application Deadline: 07/09/2020 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaON, Toronto


Read more about why Bell is considered one of Canada's Top 100 Employers.