Technician - Advanced, Business Technician I
Req Id: 426301
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Job Posting Details
Job Title: Technician - Advanced, Business Technician I (Help Desk L1 surveillance), Wage schedule B
Job location address: 5099 Creekbank Rd, Mississauga (Ontario)
Job status: Regular - Part time
Name and description of hiring department
The service desk performs L1 surveillance function for Bell customers which includes big corporations, essential services providers, Hospitals, Emergency services and Banks. The Service Desk runs round the clock operations (24/7/365) day service and requires highly motivated and responsible technicians who can handle high demanding and fast paced work environment. We work on a vast array of technologies which include SDWAN, IP, IPVPN, WIFI, Voice and Legacy portfolios. We need people who can adapt to a fast changing technological environment.
Job Duties / Accountabilities
- Perform surveillance and troubleshooting on customer’s Network equipment
- Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution)
- Manage workload with efficiency taking into consideration priorities
- Collaborate actively with different partners/suppliers
- Apply escalation procedures when necessary
- Maintain knowledge in Products and Services sold by Bell
The successful candidate may be required to perform other tasks as required.
Prerequisite
- Candidates who are part of the Craft and Services bargaining unit must have;
- A college diploma in electronics or telecommunications, or equivalent work experience
- Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
- Fluent in English (Knowledge of French is an asset)
- As necessary, agree to undergo background security checks to meet customer clearance requirement
Essential Qualifications / Skills
- Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
- Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
- Excellent communication skills
- Capacity to partner with multiple internal teams in order to meet customer’s needs
- Capability to listen, understand, analyze and respond to customer’s needs
- Ability and willingness to manage change and take full responsibility
- Ability to make decisions promptly and manage risks while under pressure
- Demonstrate judgement and initiative
Working Conditions
This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Part time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Remote
Application Deadline: 10/27/2025
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
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