Customer Care and Call Centre

Customer Service Representative, Télébec

Req Id: 255532 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

Job Summary:

Your role as customer service representatives will be to provide support to our customers. With your listening and analytical skills, you will be able to inform our customers on all of our products and services offered while leveraging your sales skills. You will act as a billing expert and will have the mission to offer adapted solutions to their needs. Each member of the team has the primary mandate of increasing the loyalty of our already established clientele, by acting as an ambassador.

 

You have good people skills and you are looking for a unique opportunity to develop your knowledge? This job is for you. Join our team, as well as the great Bell family.

 

You will be supervised, throughout the process, by our dynamic team and you will be able to develop significant skills and competences in the field of communications.

 

Primary responsibilities:

  • Answer calls of all residential customers for all products and services offered by Télébec and its partners affiliates regarding the sale, billing, loyalty,  claims and various applications
  • Proceed in the complete analysis of the client’s needs and assess sales opportunities during each customer contact while promoting the company’s products and services
  • Improve customer relationships and help build customer loyalty
  • Handle all requests, complaints and claims of customers on all aspects of the customer service
  • Process the orders by respecting the quality and accuracy of information and assure coordination for the execution of the deadlines
  • Meet sales targets as well as the objectives set by the service
  • Promote the principles of personalized service in all contacts with customers
  • Maintain and ensure close monitoring of agreed follow up with customers
  • Perform any related work necessary

 

Minimum requirements:

  • A High school diploma is required
  • Relevant experience in customer service
  • Knowledge of computer tools such as Word, Excel, and Outlook
  • Bilingualism (French / English)

 

Holder profile:

  • Ability to sell
  • Ability to overcome sales objections
  • Highly customer oriented
  • High degree of professionalism
  • Business language to transact with customers
  • High team spirit
  • Autonomous and responsible

 

Working conditions:

  • Job status: Temporary – Part Time. Different stage of employment, starting with Temporary - Part time and after 18 months of service this will lead you to a Permanent-Part time status as per collective agreement
  • Work schedule: Several work schedules available
  • Employee discounts on Bell services
  • Salary according to the collective agreement
  • Variable Pay Incentive Program linked to individual performance
  • On-site training
  • Work location : 555 Centrale Avenue, Val-d’Or

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: temporary - part time 
Job Location: Canada : Quebec : Val-d'Or 
Application Deadline: 07/10/2020 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaQC, Val-d'Or

 

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