Residential Customer Service Representative, Telebec

Date: Jun 28, 2019

Location: Val-d'Or, QC, CA

Company: Bell

Req Id: 237171 


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.


Job title: Residential Customer Service Representative, Telebec

Job location : Val d’Or, QC.

Job status: Temporary – Part time

Application posting date: June 28, 2019

Application deadline: July 29, 2019


Job Summary:

The holder will act as a representative for all residential customers in all matters relating to sales of products and services, billing, requests and complaints.


Primary responsibilities:

  • Answer and make calls to residential customers for all products and services offered by Télébec regarding sales, billing, claims and various applications
  • Proceed in the complete analysis of the client’s needs and assess sales opportunities during each customer contact while promoting the company’s products and services
  • Handle all requests, complaints and claims of customers on all aspects of the customer service
  • Treat the orders by respecting the quality and accuracy of information and assure coordination for the execution of the deadlines
  • Meet sales targets as well as the objectives set by the service (service quality index, sales conversion rate, average talk time, number of calls answered, etc.)
  • Promote the principles of personalized service in all contacts with customers
  • Maintain and ensure close monitoring of agreed follow up with customers
  • Perform any related work necessary


Minimum requirements:

  • Administration C.E.D or equivalent work experience
  • Experience in sales (an asset)
  • Knowledge of computer tools such as Word, Excel, and Outlook
  • Highly customer oriented
  • Ability to sell
  • High degree of professionalism
  • Business language to transact with customers
  • High team spirit
  • Autonomous and responsible
  • Availability to work evenings and weekends (flexible schedule)
  • Fluent in French
  • Working knowledge in English


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: Temporary - Part Time 
Job Location: Canada : Quebec : Val-d'Or 
Application Deadline: 07/29/2019 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: CanadaQC, Val-d'Or

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