Technical Support Agent, Telebec

Date: May 22, 2019

Location: Val-d'Or, QC, CA

Company: Bell

Req Id: 235362 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
 

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

Job title: Technical Support Agent

Work location: 555 avenue Centrale, Val D’Or

Job status: Temporary Part Time

Start date: To be determined

Closing date: June 12, 2019

 

Job summary:

The technical support agent's primary responsibility is to provide customers with all the support necessary to resolve problems related to their Internet access and television services. The agent is the customers' first line of support, where they have a unique gateway to customer service.

 

Job duties / Accountabilities:

  • Provide technical support to users (Internet customers and TV) by analyzing all problems raised by the customer
  • Carry out service configurations based on requests
  • Update customer files
  • Conduct customer satisfaction surveys
  • Carry out data entry
  • Close calls when the customer problem has been solved
  • Perform other related tasks, as required

 

Minimum Requirements:

  • High school diploma required
  • Expertise with Windows 7, 8 and 10, Vista operating systems, Mac and Outlook
  • Knowledge of the TCP/IP protocol
  • Strong knowledge of the Internet and various software

 

Competencies / Behaviours:

  • Comfortable dealing with customers
  • Ability to react quickly
  • Ability to communicate and solve problems
  • Strong team player

 

Additional Information:

  • Work schedule: 24/7: Availabilities to work flexible schedules and split shifts

 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union 
Job Status: Temporary - Part Time 
Job Location: Canada : Quebec : Val-d'Or 
Application Deadline: 06/12/2019 

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: CanadaQC, Val-d'Or

Find similar jobs: