Associate Corporate Financial Results and Reports, Bell Canada
Req Id: 427541
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team, you will be at the heart of our customer experiences.
Name and description of the hiring department:
Electronic Fund Transfer (EFT) and Wire Activities PRIME for Bell Business Market (BBM). This person will implement and deliver customers’ profiles components (EFT/Wire Setup, Monarch) that will drive several internal applications in which BBM
Managers/Users will take action to ensure external customer’s satisfaction and AR/DSO targets are achieved. This person will monitor and take appropriate actions for any issues related to the applications, and will identify any improvements.
Job Duties / Accountabilities:
- Setting up Monarch templates test, confirm
- Updates to existing Fund$In EFT Customer profiles
- Address requests for customer's original email from AR / Billing, when required (send to Collections, Billing teams/primes, as required)
- Address requests from Collections / billing for original copy of customer’s email/remittance
- Email alerts from Fund$In as trouble reports, investigate, troubleshoot and liaison back with the Monarch support prime
- Manual exception template processes and creation of manual templates
- Template corrections and investigations will require regular and ongoing work/support
Essential Qualifications / Competencies:
- Knowledge of English Required: Interactions with English speaking customers or people outside of Quebec
- In the course of their duties, this person will be required to interact with French & mainly English-speaking stakeholders across Canada
- Highly organized
- Highly meticulous
- Work autonomously
- Ability to manage priorities and deliver results on short timeframes
- Be able to learn and react quickly when facing new problems
- Be able to consistently meet deadlines to handle multiple tasks and projects and switch between them quickly
- Evaluate priorities and use time effectively and efficiently concentrating efforts on
the most important tasks - Written and verbal communication skills
- Comfortable working with all levels of management, internal and external
stakeholders - Work under pressure and with tight deadlines
- MS Excel intermediate (pivot tables, VLook up, templates)
- MS Word and MS Outlook basic
Preferred Qualifications / Competencies:
- Experience with Monarch, SAP and various billing platforms (BCT Tool, DATA,
NM1, Special Billing, etc.) - Cash application, EFT/Wire, Banking process, etc.
- Background in EFT/Wire processes, Finance, Account Receivable and Billing
Working Conditions:
- 37.5 hours per week
- From Monday to Friday between 8:00 am and 5:00 pm
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary - Full time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 01/17/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.