Associate Payroll
Req Id: 432033
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.
At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.
Name and description of the hiring department
The HR Services group provides quality support to all Bell Canada employees and its subsidiaries. These services include payroll administration, HR-related transactions, management of unionized staff transfers, and administration of the employee discount program. The Payroll Assistant – Support Centre is responsible for delivering an excellent service to employees by responding to various payroll-related inquiries and redirecting the employees when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.
Job Duties / Accountabilities
- Receive, analyze, and resolve requests related to employee and manager payroll from various sources (email, online, or incoming calls)
- Analyze various reports, justify discrepancies, and make the necessary corrections
- Explain the different components of employee pay and tax slips while respecting legislation, government requirements, and collective agreements
- Respond with integrity and accuracy to questions regarding compensation paid to employees
- Understand and perform compensation calculations (gross salary to net salary, vacation pay, etc.)
- Accurately complete declarations intended for government agencies, various documents, and required follow-ups
- Collaborate with the teams concerned to effectively resolve unusual situations, complex cases, or matters requiring in-depth analysis
- Negotiate repayment agreements in cases of overpayments and take the necessary measures to prevent additional losses
- Redirect requests to the appropriate services or departments as needed
- Maintain the satisfaction and trust of Bell employees and its subsidiaries by providing an exemplary employee experience
Essential Qualifications / Competencies
- In-depth knowledge of payroll principles and legislation, including regulatory compliance and the main elements of compensation (pay stubs, tax slips, etc.)
- Experience working in an Employee Services environment
- Knowledge of English and French required and English, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Strong organizational, planning, priority management, and time management skills
- Demonstrated integrity, confidentiality, and professionalism
- Recognized ability to work independently and as part of a team as needed
- Excellent interpersonal and collaborative skills
- Ability to work under pressure and meet tight deadlines
- High attention to detail to ensure accuracy of information for clients
- Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions
- Ability to work and adapt in a changing environment
Preferred Qualifications / Competencies
- Minimum of one year of work experience in a call center environment
- Completion or near completion of training or equivalent from the National Payroll Institute (NPI)
- Experience in time management (time administrator in SAP)
- Intermediate proficiency in MS Excel
- Intermediate proficiency in MS Word
- Knowledge of SAP
Working Conditions
- Schedule Monday to Friday between 7:30 AM and 5:00 PM
- Occasional overtime may be required
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 08/23/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada , QC , Verdun
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