Aug 27, 2021

Client Representative, Corporate Account

Req Id: 304015 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


Name and description of the hiring department:

The credit management team (medium and large Enterprise) has the responsibility of collecting accounts receivable amounts while protecting the revenues of the enterprise. Recovering amounts for all account types (voice, NM1, data and outright sales), investigate unpaid accounts and take corrective actions with the customers.


Job Duties / Accountabilities:

  • Collect amounts due while preventing the loss of customers and revenues using various systems, technologies and systems
  • Negotiate, recommend and provide payment options in order to maintain or re-establish profitable customer revenues
  • Maintain and update customer account information in order to reflect the true value of bad debts and customer accounts receivable
  • Identify causes of problems and formulate action plans to minimize revenue loss in cases such as fraud, corporate bankruptcy, disputes and non-payment
  • Take immediate appropriate action to assure continuity of customer service while securing payment from the customer
  • Regular tracking on expected customer payments to contribute to the overall cash forecast


Essential Qualifications / Competencies:

  • Understanding of the accounts receivable function
  • Knowledge of collections and billing platforms (for example; SAP, NM1, NIBS, Caprice, Singleview, REV Chain BCT, etc.)
  • MS Excel intermediate
  • French - Fluent in the language with no limitation
  • English - Fluent in the language with no limitation
  • Excellent negotiation and collections skills
  • Good understanding of Bell products for business customers
  • Ability dealing with difficult collection conversations and finding resolution
  • Good organizational skills, ability to manage time and priorities and problem solving skills
  • Positive attitude and self-starter
  • Ability to adapt to change
  • Ability to handle stress and face ambiguity
  • Ability to communicate effectively with both internal and external customers
  • Ability to work with a minimum of supervision


Working Conditions:

  • Fast paced, complex work environment, which demands a lot of autonomy and ability to work within tight timelines
  • Office Hours of Business: Monday to Friday 8:00 to 17:00


Job location address: 1 Alexander-Graham-Bell, Verdun QC


Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Verdun 
Application Deadline: 10/01/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, QC, Verdun


Bell, one of Canada's Top 100 Employers.