Service Design Architect, CP3

Date: Dec 4, 2018

Location: Verdun, QC, CA

Company: Bell

Req Id: 222907


Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.



A member of the Business and Service Architecture team, the Service Design Architect (SDA) plays a key role in supporting customer deals through the Custom Deal and Service Design process. The SDA’s primary focus is to embed themselves in the Custom Deal Process to consult and direct solutions based on SERVE best practices and procedures. The SDA will assess the non-standard elements in the final solution and provide effort and appropriate approvals accordingly.


Role & Responsibilities:

  • Collaborates with internal Bell teams to consult on non-standard elements and how they impact SERVE teams.
  • Provides subject matter expertise (SME) for SERVE teams including Service Assurance and Service Provisioning.
  • Assesses resource and tool impacts for SERVE teams and gains appropriate approvals.
  • Manages internal solution meetings with logistics, meeting minutes, updates the action item register and follow up as required.
  • Keeps abreast of internal business capacities, system, and products.
  • Creates, maintains and updates documentation repository (SharePoint, PPM, etc.)
  • Proactively identifies and resolves deal-related issues and escalates when required.
  • Ensures the integrity of information within the tools and other sources of information


Critical Qualifications/Competencies:

  • Bachelor's degree in Engineering/Computer Science or equivalent experience
  • 5 years of experience with Service Operations and Help Des activities
  • Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with minimal supervision
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • Strong situational analysis and decision making abilities
  • Proficiency in Microsoft Office suites of tools
  • ITIL certification is an asset




Bilingualism is required (English and French)


Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Application Deadline: 12/14/2018

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.


Created: CanadaQC, Verdun

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