Date: Sep 26, 2018

Location: Verdun, QC, CA

Company: Bell

Req Id: 214671 

 

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

 

Job description

Is your newsfeed buzzing with the latest social media tips and trends? Are you familiar with mobile devices and other exciting technologies and services that are keeping businesses on the cutting edge? Does the idea of creating content from some of Canada’s biggest festivals and events excite you? Would you welcome the opportunity to be the voice of one of Canada’s leading brands? If your answer to those questions is “Yes” then you may be the person we’re looking for to join our team!

Our team is the voice of Bell Canada on social media platforms, creating and sharing content to delight our customers and help them get the most out of our products and services. The role of Social Media at Bell goes far beyond brand and marketing, extending into functions across the company including media relations, customer service and the Bell Let’s Talk mental health initiative to name a few. The team is an “entrepreneurial” group within the larger organization and is encouraged to test new ideas to shape a strategy that will enhance Bell’s brand, excite its customers and improve business performance. This role represents a great opportunity to get in on the ground floor of an exciting and growing team within one of Canada’s most respected companies.

 

The role

The Social Media Specialist/Community Manager (Quebec) will work alongside our social media team to implement the Bell social strategy, managing engagement and interactivity with its audience, and fostering community spirit. Acting as the team lead in Quebec, this role will coordinate primarily with the multiple teams across Bell (Mobility, Sponsorship, Residential etc.) to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand. Additionally, this role will also provide support for consumer-focused and brand initiatives. We’re looking for someone who thrives in a fast-paced environment and who enjoys collaborating with like-minded, high energy professionals. The ideal candidate must also have strong project management experience and exceptional communication and interpersonal skills.

This role is for full-time employment and will be based in Montreal, with travel to Toronto expected throughout the year.

 

Responsibilities

  • Managing our social media communities across all social platforms (Twitter, LinkedIn, Facebook, Instagram etc)
  • Coordinating with stakeholders across Bell to ensure superior quality of customer service and support is provided to our communities
  • Setting up and measuring the performance of paid campaigns on various social platforms (LinkedIn, Facebook, Instagram, Twitter, Snapchat etc.)
  • Writing and creating content (tweets, Facebook posts, visuals, blog posts etc) for social media channels
  • Distributing content across our social channels and administering sponsored campaigns
  • Monitoring effective benchmarks for measuring the growth of the community, and analyzing, reviewing, and reporting on effectiveness of new initiatives
  • Regularly feeding back insights gained from community monitoring into marketing, product and customer service teams to help them evolve their strategies, and vice versa
  • Advising senior management of social media issues and best resolutions
  • Monitoring trends in online community tools and applications

 

Critical Qualifications/Competencies

  • Bilingual (French/English)
  • Excellent writing and text revision skills (French and English)
  • Excellent translation skills (English to French)
  • 2-4 years of experience in social media, with a proven ability to build and engage online communities
  • University or College degree in Marketing, Communications, Business, and/or relevant job experience
  • Flexible and able to comfortably operate in an ever-changing environment
  • Experience planning and executing paid social campaigns
  • Creative, diplomatic, and cool under pressure with fantastic interpersonal skills
  • Available to support social events on some evenings and weekends
  • Ability to grasp complex concepts and articulate them in a simple and engaging way
  • Familiar with the capabilities and limitations of various social channels and platforms i.e., LinkedIn, Facebook, Instagram, Twitter, etc.
  • Experience using social media management systems (Hootsuite, Lithium, etc)
  • Strong project management and organizational skills
  • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
  • Focused on improving skills and knowledge, and very receptive to feedback
  • Team player, with the confidence to take the lead and guide other departments when necessary

 

Preferred Qualifications/Competencies

  • Graphic Design Skills (e.g. Photoshop)
  • Experience with Wordpress
  • Customer Service Experience
  • Comfortable working in a virtual team environment

 

Bilingualism (English and French) is required.

 

Additional Information:

Position Type: Management
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Verdun
Application Deadline: 10/17/2018
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.


Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: CanadaQC, Verdun

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