Temporary Central Station Alarm Operator, AAA

Date: May 30, 2019

Location: Winnipeg, MB, CA

Company: Bell

Req Id: 235984

 

Accelerate your professional growth and development through career mobility. 

 

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

 

Job description

  • The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

 

 In this position you will be accountable for:      

  • Responding to alarms and signals following customer protocols and standards as outlined.
  • Handle inbound alarm related telephone calls, dispatching authorities as required.
  • Provide after hour support:  Troubleshooting, creating and  scheduling service tickets
  • Work with our customers to check signals, update information and provide reporting
  • Actively participate in coaching sessions and complete mid and year end performance reviews

 

Successful candidate must possess:

  • Must be available to work evening and weekend shifts
  • At least Six months’ customer service experience preferred
  • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
  • Strong customer service, analytical and decision making skills
  • Intermediate computer skills
  • Superior attention to detail
  • Ability to work independently and as a member of a team
  • Security experience an asset

 

Bilingualism is an asset (English and French)

 

Additional Information: 
Application Deadline: 06/30/2019 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Summer Student 
Job Location Address: 

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: Canada, MB, Winnipeg

Find similar jobs: